Return & Refund Policy

We stand behind the quality of every product we ship. If you are not completely satisfied with your purchase, Ten Mile Mushrooms offers a 30-day money-back guarantee from the date of delivery on all non-perishable products, including dried mushrooms, tinctures, cultures, and grow supplies. To request a refund, please contact us within 30 days of receiving your order with your order number and the reason for your return.

Eligible refunds are issued to your original payment method once we receive and inspect the returned product. Items must be in their original condition and packaging where applicable.

Our mushroom grow kits, grain spawn, agar plates, and substrate bags are living biological products. Their success depends on proper handling, storage, and growing conditions after they leave our farm. Because we cannot control how a live product is stored, handled, or cultivated once it is in your care, the 30-day money-back guarantee does not cover failures resulting from mishandling, improper storage, contamination introduced after opening, or growing conditions outside the recommended range.

If a live product arrives damaged, contaminated, or non-viable due to an issue on our end, please reach out with a photo within 7 days of delivery and we will make it right with a replacement or refund.

Once an order leaves our facility, it is handed off to third-party shipping and logistics carriers (such as USPS, UPS, FedEx, or other partners). Ten Mile Mushrooms is not responsible for delays, damage, loss, or mishandling caused by these third-party carriers during transit. This includes weather delays, misrouted packages, packages left in extreme heat or cold, or packages held beyond the carrier's estimated delivery window.

For live and perishable products, we strongly recommend selecting the fastest shipping option available and being present to receive your package, as extended transit time or exposure to extreme temperatures can affect viability. We are not liable for product failure caused by carrier transit conditions.

If your package is lost or severely damaged in transit, please contact the carrier directly to file a claim, and reach out to us — we will assist where we can, but carrier liability is governed by the carrier's own terms and policies.

Return shipping costs are the responsibility of the customer unless the return is the result of our error (for example, you received the wrong or defective item). Original shipping and handling charges are non-refundable.

To initiate a return or replacement, please contact us with your order number, the item(s) you'd like to return, and a brief description of the issue. We will respond with return instructions and, where applicable, a return shipping address.

Questions about a return or this policy? Reach out to us or email tenmilemushrooms@gmail.com.